CT Lottery Official Web Site - Security Information

The CT Lottery is committed to the responsible sale and play of its games. Unfortunately, there are dishonest individuals and groups who make their living by operating scams designed to trick people into thinking they’ve won a lottery prize. Their goal is to convince victims to provide personal information or pay fake “processing fees” and “taxes” through a wire transfer or money order.

Unless you specifically entered a CT Lottery promotion, you will never be contacted by the CT Lottery informing you that you have won a prize. If you did not purchase a Lottery ticket or enter a 2nd Chance drawing, you cannot win a prize.

Telephone scam. In a telephone scam, a dishonest person will try to trick you into believing that you won a lotterybprize to get you to wire money or give up your personal information. In most cases, this individual is from another country and using a disposable cell phone to avoid being caught. Protect yourself and hang up if you suspect a scam.

Email scam. Legitimate lotteries never request personal or financial information via email, nor will they ask for money. Do not reply to such emails, open attachments or click on any links—delete them.

Social media scam. The CT Lottery maintains a presence on Facebook, Twitter and YouTube. Our followers should be wary of any message they receive from any of social media site that may be impersonating the CT Lottery. In particular, beware of scammers posing as “Lottery agents” or “employees” who communicate to you falsely that you''ve won a prize, or ask for personal or financial information. Social media users should also be wary of scammers posing as past CT Lottery winners offering to send the user money or other prizes in exchange for personal information or payment.

Website scam. Some criminals will establish a bogus website to give their scam a more legitimate look. Do not be fooled into sharing your personal or financial information, lest you become a victim of identity theft.

Letter scam. If you receive an “official” looking letter by mail that indicates you are a lottery winner, and it is soliciting you for information or money—it’s a scam.

Pigeon drop scam. Never agree to help a stranger cash a Lottery ticket. If you do, more than likely you will become the victim of a "Pigeon Drop" scam. If you are approached by a stranger asking for help to cash a ticket, contact the CT Lottery Security Department and your local law enforcement immediately.

If you feel you have been a victim of fraud:                 

As a Lottery player you are entitled to certain rights and privileges when you buy or redeem a lottery ticket.

  • Review your purchase. Look over and count your tickets BEFORE you leave the lottery terminal to make sure you''ve received exactly what you ordered. If you select your own numbers or use a playslip, check your tickets at the time of purchase to make sure the numbers on them match the numbers you selected.  If needed, speak to the clerk or store manager to resolve any concerns BEFORE leaving the store.

  • Retailers are not permitted to sell pre-printed draw tickets. To verify such information, check your ticket''s time and date stamp at the time of purchase.

  • Sign your ticket. Sign the back of your lottery ticket as soon as you purchase it to establish ownership.

  • Check your ticket in a ticket checker. Before you present your ticket to be validated by a retailer, determine on your own whether your ticket is a winning one by using a ticket checker.

  • Ticket validation. When a retailer validates your ticket, the terminal’s monitor will display the amount won on the screen. If your ticket is a winning one, you may ask to keep the "Payout" voucher to verify your prize. Once a ticket is cashed it becomes the property of the CT Lottery. To verify that your ticket is not a winner, ask to keep your non-winning ticket and the "Not A Winner” voucher that is automatically printed by the terminal when the ticket is validated. Compare the serial number on the voucher to your non-winning ticket for verification.

  • Use your GameSense. If you or someone you care about has a gambling problem call 1-888-789-7777 for free, confidential information 24-hours a day, or visit ProblemGambling.org to access PG live chat.
Keeping the lottery fun means knowing the rules.  Here are some important things to know before you buy a lottery ticket.
  • Age to play. You must be 18 or older to buy or cash lottery tickets. Please also note that lottery tickets are not suitable gifts for children.

  • Cash only. Buying lottery tickets with a credit card or on store credit is illegal. CT Lottery tickets can only be purchased with cash from a licensed lottery retailer.

  • Purchase in person. Federal legislation prohibits the sale of lottery tickets via the Internet, over the telephone or by mail. CT Lottery tickets are only available for purchase in person through licensed Lottery retail locations within the state of Connecticut.

  • Know the odds. The Lottery displays the overall odds of winning on all point-of-sale materials to help you make informed choices. Odds of winning for all prize levels, including jackpots, are also published in game brochures, How-to-Win cards, and on this website.

  • Game information. You can always find game information printed on tickets, brochures, playslips, and payout cards.  Information is also recorded on the Lottery's Player Line at 860-713-2000 and posted on this website.

  • Damaged tickets. Damaged tickets can only be processed at CT Lottery headquarters by mail, or in person. To help prevent damage, use a nickel or plastic scratcher on scratch tickets for the best results. Draw tickets should not be exposed to heat or dampness.

  • All tickets expire.  Draw Game prizes expire 180 calendar days from the drawing date. All prizes must be claimed within 180 calendar days of drawing date.  Scratch Game prizes expire 180 calendar days from the announced "End of Game" date.  Click here to locate a scratch game's expiration date, check the Legal Notices in your newspaper, stop by any lottery retailer location, or call the Lottery Player Line at 860-713-2000.
Message from CT Lottery Security

Security plays a critical role in ensuring the integrity of the lottery operations and staff.  The public must have complete faith, trust and confidence in our games to ensure that everyone that plays has an equal and fair chance of winning.
To that end, our goal is to establish a true partnership with the corporation’s employees, customers and regulatory agency to ensure the highest level of integrity with our products and vendors.
You can rest assured that the CT Lottery takes security very seriously.  We have been recognized by our industry peers as a leader in lottery security. 

Use your GameSense. Purchasers must be 18 or older.
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